Ntek Biomed Australia PTY aims to uphold the rights of people with disability, including the right to dignity and respect.
Customer/Participant’s Human Rights:· To acknowledge the participants regarding his/her legal and human rights· To be treated as an individual, and have their individual preferences respected· To be treated with dignity and respect· To receive support that is respectful of them as an individual· To have their support delivered without exploitation, abuse, discrimination, harassment, neglect or any other harms
Customer/Participant’s Choice and Flexibility:· To empower people with disability to exercise choice and control in the support services they receive· To have individual goals set in relation to their support outcomes they seek· To be able to determine the level of ongoing involvement and control they would like in provision of support· To make decisions relating to the delivery of the support and offer flexibility in the way they want to receive support· To choose the support that best meets their goals and assessed needs and preferences, within the limits of the resources available by Ntek Biomed· To participate in making decisions that may affect them including possible benefits and risks involve· To be involved in all planning and evaluation of their support and to access the required time which participants may require to take the final decision· To be respectful of each participants individual autonomy, including their right to intimacy and sexual preference
Customer/Participant’s Communication Method:· To be able to exercise freedom of speech at anytime· To access advocates and other support mechanisms if required from family, friends, chosen community as directed by the participant· To have their representative, advocate or family member participate in decision making, relating to their support if requested and if they do not have the capacity to make decisions in their own right· To use/make available the exact mode of language or communication and terms that the participant is most likely to understand· To seek help of external translator or expert in need of special circumstances· To choose the approved provider to provide support and to have flexibility · To have the right to have an advocate involved in all their support planning and review
Customers/Participant’s right to Individual Value & Beliefs:· To act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions· To respect each culture, diversity, values and beliefs of the participant· To understand the sensitivity relating these issues and respond accordingly· To be fully supportive to practice the right of each participant’s cultural rituals, or religion obligations during accessing the support from the provider
Customers/Participant’s right to Privacy & Dignity:· To respect the privacy of participant with disability· To provide supports and services in a safe and competent manner with care and skill· To act with integrity, honesty and transparency· To access their personal information when requested as information will be saved individually and will be maintained accordingly· To maintain the dignity of the participant, provider will be prepared with necessary support to complete the service
Customers/Participants right to access supports free from Violence, Abuse, and Exploitation & Discrimination:· To make the information or company policy available to the participant against any sort of violence, abuse, neglect or discrimination· To take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of people with disability· To take all reasonable steps to prevent and respond to ill-manner with highest priority· To request help to understand any information they have been given· To promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability
Customers/Participant’s right to Comment & Complaints:· To provide information on how to make comments and complaints about the support received by participant· To assure them their feedback will be helpful to increase the quality of service provided by the provider and will not cause any disadvantage for their delivery of service· To give them the confidence that all complaints are investigated fairly and confidentially and to have appropriate steps taken to resolve issues of concern
Customers/Participant’s Fees & Charges:· To make sure that the fees and charges determined in a way that is transparent, accessible, and fair· To receive invoices that are clear and in a format that is understandable
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