Lodge a Complain

We understand that sometimes things don’t go as expected.

To help resolve your complaint as quickly as possible, we have prepared several ways to lodge your complaint.

Please read carefully to proceed.

To Make a Complaint, please choose one of the following options

1. Fill up the online form

2. Download the form and fill it out, send it to us,

3. Call us directly 02 4031 6139

4. Email to us service@ntekbiomed.com.au

accounts@ntekbiomed.com.au

All complaints lodged against staff or service of Ntek Biomed will be managed with confidentiality. But complainants are more than welcome to remain anonymous should they wish to. However, we may not be able to provide any update to you or request your feedback on our complaint handling process should you decide to remain anonymous.

Complaint related to NDIS Services will process according to NDIS Commissions guideline.

For a better understanding how NDIS complaint should process please visit the NDIS Quality and Safeguards Commissions Complaint page > HERE

1. Complete this online form.

You can continue by completing this online form on this page. Once we receive your online complaint we will send an acknowledgement email, except for anonymous complaints.

2. Complete a paper based form.

If you prefer completing a paper-based form, you can download and print it. A hard copy is also available from our office. Once you complete the form, you can either hand it to any staff or mail it to the address in the form.

service@ntekbiomed.com.au

3. If the matter is urgent or if you prefer to speak directly to someone

Office Hours: 02 4031 6139

After hours: 0420 720 393

0423 941 663

Your call will be transferred to us for a confidential discussion.

4. Send us an email

service@ntekbiomed.com.au

accounts@ntekbiomed.com.au